Returns & Exchanges
At Eczema Honey, we want you to be completely satisfied with your soothing skincare experience. If a product isn't the right fit for your skin, we offer a 30-day window for returns and exchanges on all eligible items.
Initiate Your Request
Visit our online returns portal with your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all lids are tightened to prevent leaks during transit.
Label and Ship
Print the prepaid shipping label provided through our portal and drop off the package at any authorized carrier location.
Receive Your Refund
Once our team receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing